Privacy Policy
Last updated: March 2026
1. Who we are
RoadReady HGV ("we", "us", "our") operates the website roadreadyhgv.com. We act as the data controller for personal information collected through this site and our enquiry processes. If you have questions about this policy, contact us at info@roadreadyhgv.com.
2. What data we collect
When you use our website or contact us, we may collect:
- Identity data — full name
- Contact data — phone number, email address
- Enquiry data — course interest, messages, and how you heard about us
- Technical data — IP address, browser type, pages visited, and referral source (including UTM campaign parameters from advertising links)
We do not knowingly collect data from anyone under the age of 18. We do not collect sensitive personal data (e.g. health information, criminal records) through this website.
3. How we use your data
We use personal data for the following purposes:
- To respond to your enquiry and provide information about our training courses
- To call you back as requested when you submit a form
- To manage your training application and booking if you proceed
- To understand which advertising campaigns generate enquiries so we can improve our marketing
- To comply with legal obligations
4. Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on:
- Consent — when you voluntarily submit an enquiry form, you consent to us contacting you about your enquiry
- Legitimate interests — to improve our services, monitor website performance, and measure advertising effectiveness
- Contractual necessity — to process bookings and manage your training if you become a customer
5. Who we share your data with
We may share your data with:
- Training providers — partner training centres where your course takes place
- CRM and email tools — we use third-party platforms (e.g. HubSpot, Zapier) to manage enquiries and communications
- Hosting providers — our website is hosted on infrastructure that may process data outside the UK, with appropriate safeguards in place
We do not sell your personal data to third parties. We do not share your data with unrelated marketing companies.
6. How long we keep your data
Enquiry data is retained for up to 24 months from the date of your last interaction with us, unless you become a customer, in which case we retain records for as long as necessary to fulfil our contractual and legal obligations. You can request deletion at any time (see section 8).
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time
- Object to processing based on legitimate interests
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, email us at info@roadreadyhgv.com. We will respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss. All form submissions are transmitted over HTTPS (TLS encryption). Access to enquiry data is limited to authorised personnel. We use Cloudflare Turnstile to protect our forms from automated abuse and spam — a privacy-preserving bot check that sets no tracking cookies and does no advertising profiling, and may process limited technical data (such as your IP address) for that security purpose only.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
11. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: info@roadreadyhgv.com
- Website: roadreadyhgv.com